Last Updated: 16th December 2025
At My Aquarium Direct, our goal is to provide a simple, secure, and transparent payment experience for all customers across the United States. Please review the policy below before completing your purchase.
1. Accepted Payment Methods
We currently accept the following secure payment options:
- Credit & Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, elo, UnionPay, JCB)
- Shop Pay
- Apple Pay
- Google Pay
All payments are processed through secure, PCI-compliant payment gateways.
We do not store or have access to your full card details at any time.
2. Currency
All orders on myaquariumdirect.com are processed in USD — United States Dollar
Any currency conversion fees charged by your bank or payment provider are not our responsibility.
3. Payment Timing
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Payment must be completed at the time of checkout.
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Orders will not be processed or shipped until payment has been successfully authorized and confirmed.
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If your payment fails or is declined, your order will not be created.
4. Order Confirmation
After completing your payment:
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You will receive an email confirmation containing your order details.
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If you do not receive an email within 10 minutes, please check your spam folder or contact us at support@myaquariumdirect.com
5. Fraud Prevention & Verification
To protect our customers and our business, My Aquarium Direct may:
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Require additional verification for high-value or suspicious orders
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Cancel orders that fail security checks
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Refuse service in cases of fraudulent activity
This is done to ensure a safe shopping environment for all customers.
6. Billing Information Accuracy
Customers are responsible for ensuring that:
- Billing name
- Billing address
- Payment details
are accurate and up-to-date at the time of purchase.
Orders that cannot be verified due to incorrect billing information may be delayed or canceled.
7. Sales Tax
We only collect tax in Wyoming, USA. Applicable U.S. state and local taxes will be automatically calculated and displayed at checkout in compliance with local laws.
8. Payment Issues or Errors
If you encounter any problems with payment processing, please contact us:
📧 Email: support@myaquariumdirect.com
📞 Phone: +1 (978) 748-6248
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-07:00) MST (Denver)
9. Refunds
Refunds—when applicable—will be issued back to the original payment method only.
For complete details, please refer to our Return & Refund Policy.
10. Contact Info
Store Name: My Aquarium Direct
Registered Company: Heaven Shops, LLC
EIN: 37-2159692
Phone: +1 (978) 748-6248
Email: support@myaquariumdirect.com
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA.
Business Hours: Monday-Friday 9:00AM-5:00PM (GMT-07:00) Mountain Standard Time (Denver)
Response Time: We strive to respond to all inquiries within 24 hours.
Order Cut-Off Time: 5:00pm (GMT-07:00) Mountain Standard Time (Denver)